Effective Date: May 26, 2026 

At DeshiKaj, we are committed to providing a secure and transparent marketplace for both Clients and Freelancers. This Refund Policy explains when and how refunds may be issued for services purchased through the DeshiKaj platform.

By using DeshiKaj, you agree to this Refund Policy.

1. General Refund Policy

DeshiKaj does not automatically issue refunds to a client's original payment method after an order is canceled.

When an eligible order is canceled, the refunded amount will first be credited to the Client's DeshiKaj Wallet. Wallet funds can be used for future purchases on the platform.

Where applicable and approved by DeshiKaj, clients may request a refund to their original payment method.

2. Eligible Refund Situations

A client may request a refund if:

The freelancer fails to deliver the order before the deadline.

The freelancer mutually agrees to cancel the order.

The delivered work is significantly different from the agreed service.

The freelancer becomes inactive and does not respond within the required timeframe.

Duplicate payment or accidental payment occurs.

DeshiKaj Support determines that platform policies have been violated.

Refund requests are reviewed individually and approval is not automatic.

3. Situations Not Eligible for Refund

Refunds will generally not be approved when:

The order has been successfully completed and accepted by the client.

The client changes their mind after approving the delivery.

The client provided incorrect or incomplete project requirements.

Delays were caused by the client's failure to respond or provide necessary information.

The dispute concerns subjective preferences after the agreed work has been delivered.

Services have already been fully consumed or completed according to the original agreement.

4. Order Cancellation

Clients and freelancers are encouraged to resolve issues through communication before requesting cancellation.

Either party may request cancellation if:

Work has not yet started.

Both parties mutually agree.

One party has violated the platform rules.

Delivery becomes impossible due to unforeseen circumstances.

DeshiKaj reserves the right to cancel any order when necessary to protect users or maintain marketplace integrity.

5. Partial Refunds

When only part of the agreed work has been completed, a freelancer may offer a partial refund.

Partial refunds may be considered when:

The project scope changes.

Only part of the service has been delivered.

Both client and freelancer agree on the refund amount.

DeshiKaj may review and approve partial refund requests when appropriate.

6. Refund to Original Payment Method

Clients may request that eligible wallet refunds be returned to the original payment method.

Approved refunds are sent only to the original payment source used during payment.

Refund processing times depend on banks and payment providers and generally take 10–15 business days after approval.

Processing times may vary depending on the payment gateway or financial institution.

7. Refund Processing

Once a refund request is submitted:

DeshiKaj reviews the request.

Additional information may be requested from both parties.

A decision will be communicated after investigation.

If approved, funds are credited to the DeshiKaj Wallet or refunded to the original payment method (where applicable).

8. Dispute Resolution

If a client and freelancer cannot resolve an issue independently, either party may contact DeshiKaj Support.

Our support team will review:

Project requirements

Order conversation

Submitted files

Delivery history

Evidence from both parties

The decision made by DeshiKaj after review shall be final.

9. Fraud Prevention

DeshiKaj reserves the right to refuse refunds in cases involving:

Fraudulent activity

Payment disputes or chargeback abuse

Multiple abusive refund requests

Platform policy violations

Misuse of promotional credits or coupons

Accounts found abusing the refund system may be suspended or permanently restricted.

10. Wallet Credits

Refunds credited to the DeshiKaj Wallet:

Can be used for future purchases on the platform.

Cannot be transferred to another account.

Cannot be withdrawn as freelancer earnings.

May be subject to an expiration period if specified by DeshiKaj.

11. Chargebacks

Clients are encouraged to contact DeshiKaj Support before initiating a chargeback through their payment provider.

Unauthorized or abusive chargebacks may result in:

Account suspension

Loss of wallet balance

Permanent restriction from using DeshiKaj

12. Changes to This Policy

DeshiKaj may modify this Refund Policy at any time.

Updated versions will be published on this page with a revised effective date. Continued use of the platform constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions regarding refunds or cancellations, please contact:

DeshiKaj Support

Email: deshikaj.official@gmail.com

Website: www.deshikaj.com

Support Hours: Satuarday – Thursday, 9:00 AM – 6:00 PM